Previous incidents

Summary:

During our routine weekly release, we encountered a third-party outage on GitHub that affected critical endpoints and webhooks: https://www.githubstatus.com/incidents/k7bhmjkblcwp (Github is the most popular code repository and used by millions of companies). As a result, our deployment process was blocked, and only a partial version of the application got released. Because webhooks were nonfunctional, our CI/CD pipeline could not receive updates or trigger jobs, leading to downtime...

On October 6, 2025 around 1pm UTC we identified an issue affecting the processing of triggered alerts with delayed execution. Delayed execution applies to alerts with a minimum duration greater than 0 seconds. Such alerts remained in our internal queue and did not execute as expected. Additionally, automated video requests with delayed execution were also not getting processed.
The root cause was a configuration issue in our AWS Lambda queue, introduced after last production release on Octobe...

As part of the release on August 13, 2025, we deployed updates to driver data integration. This caused some algorithms to recalculate previously received device data for past periods, resulting in significant delays in alert triggers and notifications.

Impact
The issue began at 12:30 PM UTC on August 13, 2025, and was fully resolved by 11:30 AM UTC on August 14, 2025. Users experienced delayed alerts and notifications during this time.

Resolution
We have resolved the problem and implemented...